Technical Guidance for After-sales Service:
No matter which country or region you are in, we can send professional engineers to provide services such as on-site technical guidance and equipment installation.

Our promise to you after your purchase:

• Repair and Replace
  Repair: Free repair for products that may not running safely due to production problems whether the equipment has been put into use or not.
  Return, Exchange: Return and exchange the equipment that is not providing the quantity as specified by the customer according to the contract.
  Replace: Replace the product with irreparable defects due to production problems before the product is put into use.
  Compensation: Compensation to customers according to the contract and laws if there are significant losses to the customer due to production problems.
• On-site Service
  1. Our professional after-sales service engineers will identify the problems quickly and provide the solutions after receiving customer service requests.
  2. Training on-site about the purchased equipment to guarantee that the customers can use it properly.
  3. Provide video guidance to solve unexpected problems, and send skilled technicians to handle the problems on-site when necessary.
  4. After-sales service engineers will pay regular or irregular visit to customers to ensure the proper functioning of the service system.
  5. Communicate with customers regularly to learn the usage of the product, and solve problems that customers may encounter.
  6. Provide routine maintenance counseling services concerning the equipment of customers.

On-site Service for BLC Project in Pakistan

The Installation Site of Vertical Mill for Vietnam Hefa Energy Limited Liability Company

On-site Service for SOMA Project in Turkey