No matter which country or region you are in, we can send professional engineers to provide services such as on-site technical guidance and equipment installation.

On-site Service

• Our professional after-sales service engineers will identify the problems quickly and provide the solutions after receiving customer service requests.
• Training on-site about the purchased equipment to guarantee that the customers can use it properly.
• Provide video guidance to solve unexpected problems, and send skilled technicians to handle the problems on-site when necessary.
• After-sales service engineers will pay regular or irregular visit to customers to ensure the proper functioning of the service system.
• Communicate with customers regularly to learn the usage of the product, and solve problems that customers may encounter.
• Provide routine maintenance counseling services concerning the equipment of customers.

Repair and Replace

• Repair: Free repair for products that may not running safely due to production problems whether the equipment has been put into use or not.
• Return, Exchange: Return and exchange the equipment that is not providing the quantity as specified by the customer according to the contract.
• Replace: Replace the product with irreparable defects due to production problems before the product is put into use.
• Compensation: Compensation to customers according to the contract and laws if there are significant losses to the customer due to production problems.